Managing housekeeping services is one of the most tedious task for a supervisor. It’s a job full of responsibilities with a good amount of work pressure. Defining roles and responsibility of a housekeeping supervisor is tough but being in this industry for more than 5 years we come up with few responsibilities of a Housekeeping Supervisor.
The most important role of a supervisor is to ensure standards of cleanliness, hygiene and tidiness are maintained throughout the premises and to manage the housekeeping department efficiently to maintain standards and control costs.
DUTIES AND RESPONSIBILITIES
- Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.
Assigns work to the workers, Breife about their duties and inspects work for conformance to prescribed standards of cleanliness.
Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.
Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Attending any appropriate off and on the job training courses.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate uses and maintenance of equipment.
- Wearing a clean and suitable uniform and name badge at all times.
- Implementing the companies good customer relations policy, including politely addressing guests and colleagues at all times.
- Makes recommendations to improve service and ensure more efficient operation.
- Coordinates work activities among departments.
- To ensure the department has operated within the Legal Framework by:
- Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.
- Carrying out any other duties as may be reasonably required by management
- Performs cleaning duties in cases of emergency or staff shortage.
- Evaluates records to forecast department personnel requirements.
- Attends staff meetings to discuss company policies and patrons’ complaints.
- Issues supplies and equipment to workers.
- Establishes standards and procedures for work done by housekeeping staff.
- Record data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
- Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals if asked.
Above mentioned responsibilities are not easy to perform and achieving the goal by meeting expectations is for very few veterans who can do it easily and set an example of work. Delivering the right service and meeting client expectation is the key of success. Very few trained and experienced service providers can find a guy who can do all this without getting fail.